Licensed. Experienced. Thorough. Trusted for More Than Two Decades.
At FindOutTheTruth.com, Inc., we are committed to providing professional investigative research and exceptional customer service. Because each investigation requires time, expertise, and access to third-party research resources, our refund policy is designed to be fair to both our clients and our agency.
We encourage every customer to carefully review the description of each investigative service before placing an order.
Different investigations provide different levels of information depending on the research requested, the information available, and the quality and completeness of the subject information provided.
If you are unsure which service best meets your needs, please contact us before placing your order. We'll be happy to help you select the most appropriate investigation.
The accuracy and completeness of the information you provide directly affects the quality of the investigation.
Customers are responsible for providing complete and accurate subject information. Incomplete or inaccurate information may limit the results that can be obtained.
A result indicating "No Records Found," "Clear," or similar language is a valid investigative result and does not qualify for a refund.
You are purchasing professional investigative research and the time required to perform that research—not a guarantee that records will be located.
Once investigative research has begun, costs are incurred regardless of the outcome of the investigation.
For this reason, refunds cannot be issued after research has been completed.
Refund requests may be considered only if investigative research has not yet begun.
If you need to modify or cancel your order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request whenever possible.
If you have any questions regarding this Refund Policy or need assistance selecting the appropriate investigative service before ordering, we're happy to help.
Mailing Address
FindOutTheTruth.com, Inc.
2637 E. Atlantic Blvd., Suite 107
Pompano Beach, FL 33062
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